Premium Concierge
Personalised Check-in: Unforgettable First Impressions
We transform your guests' arrival into a memorable experience:
Reception with exclusive details: Key collection and handover, an explanatory tour of the property and a personalised guide to the area (restaurants, beaches, transport).
Assistance during your stay: Immediate response to queries in English/Spanish, from the use of electrical appliances to local area recommendations.
Premium welcome kits: Including toiletries, maps of the Costa del Sol and details such as bottles of local wine.
Exclusive benefits:
Increase in 5-star reviews on Airbnb and Booking.com.
Reduction of incidents during the stay thanks to proactive communication.
Pre/Post Stay Check: Excellence Guaranteed
We ensure that your property is always impeccable and functional:
Pre-arrival inspection: Verification of cleanliness, inventory and operation of key systems (water, electricity, Wi-Fi).
Post-departure inspection: Identification of damage, replenishment of supplies and express preparation for the next booking.
Photographic documentation: Detailed reports in English with evidence of the state of the property before and after.
Exclusive benefits:
Early detection of minor faults, avoiding costly future repairs.
Guaranteed on-time delivery to maximise guest turnover.
Conflict Management: Active Protection of Your Investment
We intervene quickly and professionally in critical situations:
Disputes with guests: Mediation in disputes over noise, damage or non-compliance with rules, preserving your reputation.
Urgent repairs: Resolution of plumbing or electrical issues.
Unexpected cancellations: Immediate reactivation of the advert and last-minute strategies to minimise losses.
Exclusive benefits:
Incident reports with photos and actions taken, translated into English.
Complaints resolved efficiently, requiring no effort from you.
Additional Services: Luxury in Every Detail
🔹 Personalised farewell: Farewell gift (e.g. local souvenirs) and satisfaction survey to improve future stays.
The Lucidum Difference: Your Property in the Best Hands
Multilingual team: Customer service specialists fluent in English and Spanish.
Clear communication: incident records and real-time updates.
Preventive approach: Protocols to avoid 80% of common conflicts in holiday rentals.
It's not just a concierge service; it's a great experience where every detail is taken care of.
💫 Turn Your Property into a Luxury Landmark
